Payment Policy

• White Dolphin Swimming Club only accept Cash, Cheque and Email Transfer
• Cheque Title: White Dolphin Swimming Club
• Email Transfer address: swimmingwd@gmail.com,  Note: Student name, preferred Time and Location, Name of lesson.
• The spot only can be reserved after White Dolphin Swimming Club accept the payment
• First paid, first served

Makeup Policy

• For Learn to Swim Program, Improver Program, Adult Program, each swimmer is entitled to up to two (2*n ) make up classes per session. (n = n times per week)
  For example, students attend three times per week program can have 6 (2*3) make up classes per session.
• Swimmers enrolled in our School Year Swim Program are entitled to a maximum of 10 make up classes per year.
• If lessons are cancelled due to weather conditions or other unforeseen problems, White Dolphin Swimming Club will schedule make up classes for the affected swimmers.
• Swimmers cannot substitute another swimmer for lessons the registered swimmer will miss.
• Parents have to reschedule on White Dolphin Swimming Club registration system at least 24 hours before a lesson start.
• If prior notice of an absence is not received, then no make up class will be available.
• There are no guarantees that the swimmer will have his/her regular instructor for any make up class.
• Make up classes cannot be carried forward to the following swim session.
• Absence from a make up class will result in a lost class. White Dolphin Swimming Club will not reschedule missed make up classes.
• No monetary refund will be available for missed classes.

Other Rules and Policies

• Swimmers who are 6 years old or older must access his/her gender changeroom / washroom.
• Do not leave any valuables in the changeroom / washroom. White Dolphin Swimming Club is not responsible for lost or stolen items.
• No swim bags or shoes allowed on deck. All the belongings must be kept in the changeroom / washroom.
• No photography or video recording allowed in the changeroom / washroom or in the pool area.
• Swimmers under the age of 4 (even for those potty trained) must wear an approved elasticized legged swim diaper.
• Swimmers with long hair should be pulled back or wear swim cap.
• Pool safety rules must be followed at all times.
• Feet-first entry into the pool. No diving allowed.
• Outdoor shoes are not permitted on deck.
• No food, drink and glass containers are allowed in the pool or on the deck.
• White Dolphin Swimming Club reserves the right to make such rules and regulations in the operation of the school as it deems appropriate and it is a condition of acceptance that these rules and regulations be observed.
• White Dolphin Swimming Club reserves the right to change fees at any time.

Refund Policy for Swim Team Program

• Cancel at least ten (10) days before the start of the first training:
  Full refund minus $30 administration fee
• Cancel less than ten (10) days before the start of the first training and up to the day before the first training:
  For those choosing full payment, 65% of the amount refund; For those choosing 2 equal payments, 60% of the training fee refund
• Cancel after the first training session of the season:
  No refund nor credit
• Cancel during the training season due to medical reasons and is supported by a medical statement:
  Pro-rated credit minus $30 administration fee

Refund Policy for Learn to Swim Program, Adult Program and Improver Program

• Cancel at least ten (10) days before the start of the first lesson:
  Full refund minus $30 administration fee
• Cancel less than ten (10) days before the start of the first class and up to the day before the first lesson:
  No refund and full credit minus $30 administration fee
• Cancel on the day of the 1st lesson and up to and including the 3rd lesson:
  No refund and pro-rated credit minus $30 administration fee
• Cancellation received on or after 4th lesson:
  No refund nor credit
• Cancellation received on or after the 4th lesson due to medical reasons and is supported by a medical statement:
  No refund and pro-rated credit minus $30 administration fee
• Cancellation by White Dolphin Swimming Club:
  Full refund will be granted