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Payment Policy

  • White Dolphin Swimming Club only accept Cash, Cheque and Email Transfer
  • Cheque Title: White Dolphin Swimming Club
  • Email Transfer address: swimmingwd@gmail.com, Set password as 6479276388, Note: Student name, preferred Time and Location, Name of lesson.
  • The spot only can be reserved after White Dolphin Swimming Club accept the payment
  • First paid, first served

Makeup Policy

  • For Learn to Swim Program, Improver Program, Adult Program, each swimmer is entitled to up to two (2*n ) make up classes per session. (n = n times per week)
    For example, students attend three times per week program can have 6 (2*3) make up classes per session.
  • Swimmers enrolled in our School Year Swim Program are entitled to a maximum of 10 make up classes per year.
  • If lessons are cancelled due to weather conditions or other unforeseen problems, White Dolphin Swimming Club will schedule make up classes for the affected swimmers.
  • Swimmers cannot substitute another swimmer for lessons the registered swimmer will miss.
  • Parents have to reschedule on White Dolphin Swimming Club registration system at least 24 hours before a lesson start.
  • If prior notice of an absence is not received, then no make up class will be available.
  • There are no guarantees that the swimmer will have his/her regular instructor for any make up class.
  • Make up classes cannot be carried forward to the following swim session.
  • Absence from a make up class will result in a lost class. White Dolphin Swimming Club will not reschedule missed make up classes.
  • No monetary refund will be available for missed classes.

Other Rules and Policies

  • Swimmers who are 6 years old or older must access his/her gender changeroom / washroom.
  • Do not leave any valuables in the changeroom / washroom. White Dolphin Swimming Club is not responsible for lost or stolen items.
  • No swim bags or shoes allowed on deck. All the belongings must be kept in the changeroom / washroom.
  • No photography or video recording allowed in the changeroom / washroom or in the pool area.
  • Swimmers under the age of 4 (even for those potty trained) must wear an approved elasticized legged swim diaper.
  • Swimmers with long hair should be pulled back or wear swim cap.
  • Pool safety rules must be followed at all times.
  • Feet-first entry into the pool. No diving allowed.
  • Outdoor shoes are not permitted on deck.
  • No food, drink and glass containers are allowed in the pool or on the deck.
  • White Dolphin Swimming Club reserves the right to make such rules and regulations in the operation of the school as it deems appropriate and it is a condition of acceptance that these rules and regulations be observed.
  • White Dolphin Swimming Club reserves the right to change fees at any time.

Refund Policy for Swim Team Program

  • Cancel at least ten (10) days before the start of the first training:
    Full refund minus $20 administration fee
  • Cancel less than ten (10) days before the start of the first training and up to the day before the first training:
    For those choosing full payment, 65% of the amount refund; For those choosing 2 equal payments, 60% of the training fee refund
  • Cancel after the first training session of the season:
    No refund nor credit
  • Cancel during the training season due to medical reasons and is supported by a medical statement:
    Pro-rated credit minus $20 administration fee

Refund Policy for Learn to Swim Program, Adult Program and Improver Program

  • Cancel at least ten (10) days before the start of the first lesson:
    Full refund minus $20 administration fee
  • Cancel less than ten (10) days before the start of the first class and up to the day before the first lesson:
    No refund and full credit minus $20 administration fee
  • Cancel on the day of the 1st lesson and up to and including the 3rd lesson:
    No refund and pro-rated credit minus $20 administration fee
  • Cancellation received on or after 4th lesson:
    No refund nor credit
  • Cancellation received on or after the 4th lesson due to medical reasons and is supported by a medical statement:
    No refund and pro-rated credit minus $20 administration fee
  • Cancellation by White Dolphin Swimming Club:
    Full refund will be granted