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Payment Policy
- White Dolphin Swimming Club only accept Cash, Cheque and Email Transfer
- Cheque Title: White Dolphin Swimming Club
- Email Transfer address: swimmingwd@gmail.com, Set password as 6479276388, Note: Student name, preferred Time and Location, Name of lesson.
- The spot only can be reserved after White Dolphin Swimming Club accept the payment
- First paid, first served
Makeup Policy
- For Learn to Swim Program, Improver Program, Adult Program, each swimmer is entitled to up to two (2*n ) make up classes per session. (n = n times per week)
For example, students attend three times per week program can have 6 (2*3) make up classes per session. - Swimmers enrolled in our School Year Swim Program are entitled to a maximum of 10 make up classes per year.
- If lessons are cancelled due to weather conditions or other unforeseen problems, White Dolphin Swimming Club will schedule make up classes for the affected swimmers.
- Swimmers cannot substitute another swimmer for lessons the registered swimmer will miss.
- Parents have to reschedule on White Dolphin Swimming Club registration system at least 24 hours before a lesson start.
- If prior notice of an absence is not received, then no make up class will be available.
- There are no guarantees that the swimmer will have his/her regular instructor for any make up class.
- Make up classes cannot be carried forward to the following swim session.
- Absence from a make up class will result in a lost class. White Dolphin Swimming Club will not reschedule missed make up classes.
- No monetary refund will be available for missed classes.
Other Rules and Policies
- Swimmers who are 6 years old or older must access his/her gender changeroom / washroom.
- Do not leave any valuables in the changeroom / washroom. White Dolphin Swimming Club is not responsible for lost or stolen items.
- No swim bags or shoes allowed on deck. All the belongings must be kept in the changeroom / washroom.
- No photography or video recording allowed in the changeroom / washroom or in the pool area.
- Swimmers under the age of 4 (even for those potty trained) must wear an approved elasticized legged swim diaper.
- Swimmers with long hair should be pulled back or wear swim cap.
- Pool safety rules must be followed at all times.
- Feet-first entry into the pool. No diving allowed.
- Outdoor shoes are not permitted on deck.
- No food, drink and glass containers are allowed in the pool or on the deck.
- White Dolphin Swimming Club reserves the right to make such rules and regulations in the operation of the school as it deems appropriate and it is a condition of acceptance that these rules and regulations be observed.
- White Dolphin Swimming Club reserves the right to change fees at any time.
Refund Policy for Swim Team Program
- Cancel at least ten (10) days before the start of the first training:
Full refund minus $20 administration fee - Cancel less than ten (10) days before the start of the first training and up to the day before the first training:
For those choosing full payment, 65% of the amount refund; For those choosing 2 equal payments, 60% of the training fee refund - Cancel after the first training session of the season:
No refund nor credit - Cancel during the training season due to medical reasons and is supported by a medical statement:
Pro-rated credit minus $20 administration fee
Refund Policy for Learn to Swim Program, Adult Program and Improver Program
- Cancel at least ten (10) days before the start of the first lesson:
Full refund minus $20 administration fee - Cancel less than ten (10) days before the start of the first class and up to the day before the first lesson:
No refund and full credit minus $20 administration fee - Cancel on the day of the 1st lesson and up to and including the 3rd lesson:
No refund and pro-rated credit minus $20 administration fee - Cancellation received on or after 4th lesson:
No refund nor credit - Cancellation received on or after the 4th lesson due to medical reasons and is supported by a medical statement:
No refund and pro-rated credit minus $20 administration fee - Cancellation by White Dolphin Swimming Club:
Full refund will be granted